Sales Support Exec (SSE)

Why SCC?

• An inclusive workplace
• Excellent package: solid basic and company benefits
• Hybrid working & core hours in line with role requirements
• Career development and life-long learning opportunities
• Opportunity to join Europe's largest privately-owned IT Company

• Proactive engagement and collaboration with your assigned External Account Man-ager(s) across multiple accounts to retain existing business and support the External Account Manager/BDE in driving incremental growth.
• SSE & External Account Manager to conduct weekly calls to align on priorities, focus areas, and target customers for new business growth.
• Work in collaboration with the Romania offshore support team to support execution of tasks such as quote management, order processing, CRM updates, and general sales administration.
  
• Promote SCC tools such as Lifecycle to drive standardisation, catalogue management, and automation, including account creation and maintenance.
  
• Develop a strong understanding of vendor products and messaging to provide a competitive edge and proactively sell additional solutions.
  
• Utilise vendor pricing programs, portals, and tools to secure the best pricing and maximise SCC margin.
  
• Understand SCC products and service offerings to position high-level benefits and introduce the External Account Manager where appropriate.
  
• Understand customer procurement routes, portals, and frameworks.
  
• With the support of RevOps register deal registrations, special bids, and leverage vendor portals to achieve competitive pricing.
  
• Support in securing meetings for the External Account Manager where required.
  
• Build understanding of customer sectors and procurement nuances.
  
• Ensure all pre-sales enquiries, quotations, and orders are handled in a timely and efficient manner.
  
• Chase outstanding quotations and track progress to conversion, including monitoring aged debt where applicable.
  
• Maintain accurate updates in SCC’s CRM system, tracking win/loss ratios and pipeline activity.
  
• Follow SCC best practices to deliver high service standards internally and externally.
  
• Take ownership, alongside the External Account Manager, for resolving customer is-sues and challenges.
  
• Liaise with internal departments including Credit Control, Warehouse, Operations, and Enterprise teams.
  
• Manage customer product standards, including lifecycle management and transitions for end-of-life products.
  
• Maintain awareness of customer-specific vendor bids and agreements.
  
• Keep up to date with product knowledge, new releases, and market developments.  Continuously incorporate SCC offerings into customer conversations aligned to their needs.
  
  
  

• Experience of working in a sales or fast pace environment.
  
• Excellent written and verbal communication skills.
  
• Strong organisational and time management skills.
  
• Previous account management or sales support experience desirable
  
• Experience in upselling or cross-selling products or services
• Ability to manage multiple priorities and clients under pressure
  
• Strong interpersonal skills when working with internal stakeholders and customers
  
• Ability to work to tight deadlines
  
• Good IT and literacy skills
  
• Familiarity with social media and digital communication tools
  
• Ability to quickly learn and communicate a broad range of technology solutions
  
• Understanding of industry terminology
  
• Professional and effective communication skills, both internally and externally