We are actively building diverse teams and welcome applications from everyone.
Role: Operations Team Leader – Refurbishment
Location: Birmingham (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: Permanent
Salary Package: competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose: The purpose of the Team Leader – Refurbishment Services role is to lead and coordinate all refurbishment, testing, grading, repair and asset recovery activities within Recyclea. The role is responsible for maximising the value of customer IT and AV assets through effective refurbishment processes, ensuring equipment is restored to the highest possible standard for reuse, redeployment or resale. The Team Leader will drive operational excellence, quality, productivity, customer satisfaction and continuous improvement while ensuring compliance with all company, customer and regulatory requirements. Secure data sanitisation forms part of the asset lifecycle but remains secondary to the refurbishment and value recovery focus of the role.
Key responsibilities:
- Lead and supervise the Refurbishment Services team, providing day-to-day direction, support and operational leadership.
- Oversee all refurbishment, testing, grading, repair and cosmetic restoration activities to ensure customer assets are processed efficiently and effectively.
- Plan and schedule workloads, staffing and resources to ensure all customer OLA, SLA and project commitments are achieved.
- Ensure customer equipment is refurbished, configured, cleaned, tested and packaged to the highest quality standards for reuse, redeployment or resale.
- Maximise asset recovery and resale value through effective grading, repair decisions and refur-bishment processes.
- Act as a key operational point of contact for designated customer refurbishment projects and service requirements.
- Coordinate project activities, priorities and resources to ensure customer expectations and de-livery milestones are achieved.
- Implement and maintain robust quality control procedures to ensure consistency, functionality and presentation standards across all refurbished assets.
- Monitor and drive departmental KPI performance, productivity levels, quality metrics and opera-tional efficiency.
- Provide technical guidance and operational support to team members, assisting with fault diag-nosis, repair processes and refurbishment best practice.
- Develop, coach and train team members to ensure appropriate skill levels, competency stand-ards and operational flexibility are maintained.
- Ensure compliance with Health & Safety requirements, Safe Systems of Work, Traffic Manage-ment Plans and all company operational procedures.
- Maintain a strong security culture, ensuring customer assets are handled securely and all opera-tional processes remain compliant with customer and company requirements.
- Drive continuous improvement initiatives focused on refurbishment quality, process efficiency, asset recovery rates, customer satisfaction and team performance whilst delivering regular team briefings and participating in Team Leader meetings.
Skills and experience:
- Previous supervisory experience in a similar operational role. or intelligent, adaptable individu-al who can be suitably trained.
- Must have excellent reporting skills
- Must have excellent people management skills
- Must have the ability to communicate effectively at all levels.
- Security Clearance is mandatory for this role. Successful applicants without SC clearance will be put through the vetting process on joining.