We are actively building diverse teams and welcome applications from everyone.
Role: Warehouse Project Delivery & Administration
Location: Birmingham - on site
Contract Type: Permanent
Salary Package: 24500 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.30am - 6pm Mon to Fri
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role purpose:
The role has two prime aspects: To manage the warehouse fulfilment and delivery aspects of SCC projects through the warehouse and general Admin activity related to processing of orders and responding to queries.
The role will require working closely with the Supply Chain Customer Excellence manager who liaises with the wider SCC sales teams regards forthcoming projects.
To conduct administrative duties in deployment of projects, order processing, and task queue management. In addition, to process information and queries relating to orders being processed.
The role will require weekly 5 days on site working presence.
Key responsibilities:
• To manage the warehouse fulfilment and delivery aspects of SCC projects through the warehouse
• To work alongside Project Coordinators to ensure all Project orders are processed in accordance with project schedule deadlines.
• To liaise with couriers on orders that have a specialist customer requirement or site restrictions etc.
• Liaise with internal coordination teams as well as Project Managers around escalations and queries
• An element of shop floor interaction will be required to resolve any issues
• Manage and co-ordinate inter-departmental communication and issues across the NDC teams e.g. Daily calls and process improvement meetings
• Attend weekly / monthly team meetings as requested.
• Creation of PO's to be done in a timely manner.
• Point of contact for any escalations relating to delivery issues
• Take responsibility for escalations regarding service issues.
• Look to continually improve our service and reduce costs where possible to do so.
• Conduct warehouse administration activities – Generic and specific as per the Warehouse Admin role specification. These duties include:
• Processing orders on despatcher, ensuring pick labels are dropped to the floor and carrier notes are allocated throughout the day in a timely manner.
• To act on quotation requests for transport currently received via Task Manager.
• Ensure all operational tasks are completed within a reasonable time scale in Task Manager
• Update orders on the config schedule to reflect appropriate carrier / delivery method.
• Ensure same day requests are processed in a timely manner
• Ensure the requests for consignment details and POD’s are carried through. Any orders where a consignment number cannot be found needs to be investigated.
• Ensure all relevant manifests are sent each day to the various carriers.
• Schedule appropriate deliveries for SCC Transport on a daily basis
• Office filing to be completed daily
Skills and experience:
- Previous experience within a busy operational distribution environment is essential.
- Knowledge of SCC Warehouse operations would be a benefit but not essential
- Computer literate in Microsoft Word and Excel.
- Desirable to have knowledge of the IT or manufacturing industry
- Possess a good telephone manner and communication skills.
- Must be customer focused.
- Have a pro-active approach to problem solving.