Sheffield

Engineering & Logistics

£23.000-24.000 plus large company benefits

Permanent

Home
Vacancies
IT Field Delivery Engineer Site

About The Role

We are actively building diverse teams and welcome applications from everyone.

Role: IT Field Delivery Engineer Site

Location: Sheffield

Contract Type: Permanent

Salary Package: £23.000-24.000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year

Hours: 9.00 am – 5.30 pm, Monday – Friday

Interview Process: 1-stage process

Why SCC?

An inclusive workplace
Excellent package: solid basic and company benefits
Hybrid working & core hours in line with role requirements
Career development and life-long learning opportunities
Opportunity to join Europe's largest privately-owned IT Company

Role purpose:

Support the client’s estate of computers and peripherals within the client’s environment to ensure the contract SLA is maintained and customer satisfaction is maintained.

Key responsibilities:

To be based on a customer site – Sheffield CC, working as a site support engineer, configuring applications and hardware on new and existing IT related devices, devices will include Desktops, Laptops, Thin Client, Printers, Servers, switches/routers and various other IT related devices.
To attend required sites and provide timely, quality solutions to application and hardware problems reported by the customer. This will include reloading operating systems, building images, copying user data and other information, identifying required parts, replacing parts.
To advise the customer of problems and keep them informed and updated of the planned resolution, escalate the call if necessary
Proactively manage all calls efficiently.
Report call information and part requirement accurately to relevant area coordinators.
Utilise Company Phone to check and update allocated calls in a timely manner to achieve required commit time, and reflect actual work done in real time by way of accurate and quality updates.
Acknowledge receipt of calls, manage, update and close calls using the agreed procedures and systems.
To be able to start and finish work at such time to meet the required contracted Service Level Agreements.
To perform duties consummate with the responsibly of the role and ad-hoc projects as required from time to time.
Provide cover and support for other colleagues as and when required to do so.
Manage stock requirements including loan devices using the agreed procedures and systems.
Provide support to VIP users, with a strict / tight SLAs.
Maintain Stock levels of Storeroom, carry out stock audits and order replacement stock.
Complete all allocated requests to SLA, maintaining a high customer satisfaction level in the process.
Provide assistance when required to third party IT support contractors when requested.
Carry out any other reasonable request duties from your line management.
Work a certain amount of overtime when required to do so.
To be approachable and accepting of Training requirements in relation to the role.
To maintain the skills and knowledge required to perform the role to the required standard.
Must be able to embrace new technologies and adapt to change.

Skills and experience:

We require good diagnostic and problem-solving skills combined with extensive hardware break fix experience on customer sites, primarily on Intel desktop, laptop and associated peripherals.
In addition familiarity with network operating systems, MS Office and have a good understanding of current Windows operating systems and using remote software would be ideal.
Basic knowledge O365, Azure, One Drive, Intune, AD would be ideal.
Previous experience in a site-based role with good printer and / or electromechanical experience.
Must have a full UK driving licence.
Requirements to be physically fit, lift, carry and install IT equipment and peripherals, the role will also involve some IMAC work, software rebuilds, desk moves and telephone patching.

About Us

SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.

We are an equal opportunities employer

SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.

If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.

Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/

Sustainability at SCC - https://www.scc.com/sustainability-at-scc/

Life at SCC - https://www.linkedin.com/company/scc/life

Apply

Other jobs like this

Similar